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Kaplan Homes Reviews 

Our customers love what we do for them. Unlike many builders today, we don’t offer upfront gifts in return for favourable reviews on certain websites and we don’t pay monthly fees to the review websites. We encourage our customers to tell us about their experience and we upload each and every review below. Yep, good or bad we upload it.

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See what our customers say below:

Ron

(via Productreview) Highly Recommend Kaplan for Hassle-Free Home Building. Exceptional Service and grateful for Professionalism and Support. I recently had the pleasure of building my house with Kaplan, and I couldn’t be happier with the entire process. From start to finish, there were no complaints, no issues, and no delays. The house was built to perfection without any hassle. A special shoutout to Raymond Bourchdan, the Supervisor for my property. Raymond was incredibly helpful, easy-going, and consistently provided excellent information and communication. He was always reachable and provided the best service possible. Unfortunately, a couple of days after the handover of my property, I discovered that the hot water system had been stolen. Despite this happening after the handover, Raymond took my call and respected my request for assistance. He discussed the matter with Warren Arnott, the Construction Director, who then consulted with Kaplan management. As a goodwill gesture, they offered to help me out even though it was technically my responsibility. Kaplan and I each paid 50% for the new replacement hot water system. I am extremely happy and satisfied with the service provided by Raymond, Warren, and the entire Kaplan team. Their professionalism, responsiveness, and willingness to go above and beyond have left a lasting impression on me. I highly recommend Kaplan for anyone considering building a home. Thank you, Raymond, Warren, and Kaplan, for your exceptional service!

Hoang

(via Productreview) Excellent Builder who care about their customers and deliver excellent results - After a terrible experience with another builder, we came to Kaplan and it was the best decision we made during our entire home building process. Thank you so much to Kaplan for a smooth and absolutely seamless experience in helping our dream home build come true. From the moment we talked to Tim, our sales consultant, we knew that Kaplan is one of the rare building companies out there that actually cares about their customers. Nikolina, our project manager, looked after us and all of our multiple change requests. Thank you so much to Jacob and Warren for building our dream home. We moved in three months ago, and every day waking up, we fall in love with our kitchen bench, our bathrooms, and pretty much everything else in our brand new house! Kaplan's costs are extremely transparent; we know how much we need to organize to build our dream home, and there were no nasty cost surprises like with our previous builder. This is very rare in the building industry, given how many horror stories we heard from our friends or people we know who built with other builders. Furthermore, our house was built ahead of time, another rare thing in the building industry. We are the only house in the street, along with other Kaplan houses, that finished. Kaplan actually delivered what they promised and more. After the handover, any issues that arose were quickly addressed, and we can't thank Jacob and Warren enough for looking after us and resolving any issues we had. We love everything Kaplan has done for us, and we are very thankful. We have already recommended Kaplan to all of our friends and family, and we would highly recommend Kaplan to anyone looking for a builder that actually cares about their customers and wants a seamless and excellent experience in their home building journey!

Michael A

(via Productreview) I would like to thank everyone in my first building journey with Kaplan homes. Would like to give special thanks to Vereneke that took me through the initial stage of the build, she was able to accommodate to my expectations and requests during the first steps of the build. I would like to thank her for her top service and in helping me. I would also like to mention Karlo, that made my decision to build with Kaplan homes come true. Also special thanks to Mark and Warren who both were always prompt in answering all my questions during construction stage.

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Overall Rating

4.9 / 5

Based on 183 reviews

184 Reviews

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Kaplan Homes Customer Collage