

Testimonials
Our customers love what we do for them.
Unlike many builders today, we don’t offer upfront gifts in return for favourable reviews on certain websites and we don’t pay monthly fees to the review websites. We encourage our customers to tell us about their experience and we upload each and every review below. Yep, good or bad we upload it.
Hear it straight from our customers.
What Our
Customers are Saying
Posted on pkath lynTrustindex verifies that the original source of the review is Google. We’re so happy we chose Kaplan Homes for our home build journey. From Jaime, our extremely knowledgeable Sales Consultant, to Karen, our wonderful Project Coordinator, and Andrew, our dependable Site Supervisor — you truly couldn’t ask for a better team. From the very beginning, Jaime provided valuable advice while we were still deciding on our floor plan, helping us make confident and informed choices. Karen’s project management skills were outstanding and played a huge role in keeping our build on schedule. Her thorough follow-through, especially during the planning and colours stage, really helped guide our decision-making process. We greatly appreciated her thoughtful inputs and advice throughout. Andrew was incredibly accommodating and practical, always offering honest guidance on what would and wouldn’t work in our build. He consistently went above and beyond to support us, and we’re very grateful for everything he’s done. We truly felt supported by a power team during such a major milestone and are so glad we had them by our side. We highly recommend Kaplan Homes in building your dream home! From, Paula and RyanPosted on Samantha GrayTrustindex verifies that the original source of the review is Google. Vereneke was very pleasant and professional to deal with throughout our process. She was always there to assist with any questions and help explain things so I understood all, always got back to me quickly and nothing ever seemed to be a problem, very thankful to have Vereneke assistance and guidance throughout this process.Posted on Charmane EboniaTrustindex verifies that the original source of the review is Google. Consultant - George Kizana Builder: Kaplan Homes Phase of build process - Pre-Construction If I could give 6/5 stars I would! Thank you to George for all your help! He really went above and beyond and made our experience so easy and stress free. George was able to easily articulate the Kaplan building process, provide guidance on our custom changes, identify any risks to building, and ensured everything was covered throughout the sales process. Highly recommend anyone building to start their Kaplan journey with George.Posted on Hafizur RahmanTrustindex verifies that the original source of the review is Google. Syed Sakib from Kaplan Homes Leppington helped us during the pre-construction phase and provided excellent support throughout. He explained everything clearly and patiently, making the experience smooth and stress-free. We truly appreciate his professionalism and highly recommend Kaplan Homes.Posted on Sandeep AcharyaTrustindex verifies that the original source of the review is Google. I would like to give Kaplan 5 Stars for your service to us ⭐⭐⭐⭐⭐ Karen our project manager has been extremely helpful & very organised , communicated clearly throughout the project & handled any questions promptly. We couldn't be more happier with the final outcome of our dream home. You have been extremely reliable & I knew if I email you with anything I would get a very timely reply. Your positive attitude & attention to detail has been next to none. Our experience with the build was extremely smooth & we got what we were promised. Thanks once again - I'm sure to recommend yourself & Kaplan to anyone who is looking to build a house with no hassles & surprisesPosted on KellyTrustindex verifies that the original source of the review is Google. Hi ! I’m very happy to have met George kizana, such a great sales consultant. George kizana was very patient and careful in explaining every detail of the floor plan. George kizana is very professional and made me feel confident that I can build the home I truly want. Choosing Kaplan Homes is the best decision ! From James and KellyPosted on Rio SanjayaTrustindex verifies that the original source of the review is Google. Choosing Kaplan Homes as our builder was truly a great decision, especially for our first home. George Kizana was very welcoming and highly knowledgeable. He supported us from the beginning to the end of the process and explained everything in great detail, which helped us understand clearly, especially as first-home buyers with no prior experience.Posted on Roberta VitaleTrustindex verifies that the original source of the review is Google. I hope you had a wonderful Christmas and New Year. I wanted to take a moment to share our experience and personally thank Kaplan Homes for helping make our dream home a reality. From the very first day Daniel and I walked into the display office and met Tim Okley and Azita, we felt genuinely welcomed. Tim spent so much time listening to our ideas and working closely with us to design the home we had always imagined. His attention to detail and creative suggestions truly made the design feel special and uniquely ours. The paperwork stage was made incredibly smooth once we met you, Karen. Your professionalism, warmth, and clear communication made what could have been an overwhelming process feel easy and reassuring. We always felt informed and supported, which we truly appreciated. Once construction began, we were introduced to Nicholas, our site supervisor, and Warren. Both were knowledgeable, approachable, and very accommodating—especially considering we requested a few changes after construction had already commenced. Their patience and willingness to help gave us great confidence throughout the build. Overall, our journey with Kaplan has been a very positive one. While there were a few small hiccups along the way, nothing ever felt unmanageable, and Nicholas and Warren always found solutions. As we are now settling into our new home, there are just a few minor items to be addressed, and we are confident that Kaplan will continue to uphold their high standards and see these resolved. We would happily recommend Kaplan Homes to others and are very grateful to everyone involved in bringing our home to life. Kind regards, Daniel and RobertaPosted on mangalkissuuTrustindex verifies that the original source of the review is Google. George Kizana is the man to speak to. The best guy...if he is a sign of things to come with Kaplan Homes, we will have the best experience. If I would build again, I will call him again.Posted on Nimisha JamesTrustindex verifies that the original source of the review is Google. Edit: OMG! I cannot not write this review for them! I’m updating my review three years after living in the house they built for us, and if you’re even slightly unsure about whether to go with them, take my word for it. I 100% recommend them! We have never had a single issue with the quality of the materials or the workmanship. The build itself has been solid and stress-free. Recently, one of our bathroom glass panels suddenly shattered (it was an extremely hot and windy day, and the window was open). Even though this happened years after handover, as soon as we notified Warren, he immediately sent someone to assess the damage and replaced the glass within just one week, at absolutely no cost! That level of after-care says everything! They are genuine, reliable, and consistently supportive long after the build is finished. Honestly, choosing them was one of the best decisions we made, and I would recommend them without hesitation 😇 Exceptional customer service! It has been an amazing experience building our house with Kaplan. Verneke was super easy to communicate with and was always quick to respond to queries. Highly recommended!


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